Natralogic customer reviews are important to us. It helps us improve our products, and helps other mothers to make the right choice. As a thank you for the feedback, for each review submitted you will receive 500 reward points which can be exchanged for future discounts and savings. If you are not already part of our rewards program, then you can join here.
For our most devoted customer, we've introduced our new rewards program to thank you for your commitment to our brand. Now every time you shop with us, you can earn rewards points which can be exchanged for future discounts and savings. But spending alone isn't the only way you'll be rewarded for your support, as you can earn extra points in simple ways such as referring a friend to our site or following us on social media. To join the Rewards Program simple click the tab at the bottom right of your screen.
Redeem those points for rewards below:
We’ve voluntarily taken steps to ensure that both our products and business are third-party certified so you can trust that when we say we’re committed to providing you with top quality products that non-toxic and eco-friendly, we mean it.
ECOCERT COSMOS NATURAL
At Natralogic we chose to guarantee the safety of our products through the ECOCERT COSMOS label certification, the largest independent certification board in Europe and one of the most respected worldwide. ECOCERT was the very first certification body to develop standards for "natural and organic cosmetics." They rigidly inspect every aspect in the manufacturing of our products, from the raw and packaging material to the production processes and even the text material we use. The ECOCERT COSMOS standard requires a quality level higher than that required by the South African and European laws. Their basic principles require that only safe, renewable and sustainable ingredients, manufactured using environmentally friendly processes are permitted, and that sustainable packaging is used. For more information about ECOCERT, please consult their website.
EUROPEAN UNION SAFE COSMETIC
Europe is the world leader in the cosmetic industry and dominant cosmetics exporter. It is one of the only regions of the world that has strict safety and quality regulatory controls on cosmetic products. The European Union Cosmetic Product Regulations (EC) No.1223/2009 requires that regardless of the ingredients used, the manufacturing process or the channels of distribution, all cosmetic products available for sale in the EU must be tested by an independent cosmetic safety assessor. Despite there being no such testing requirement in South Africa, all Natralogic products have been formulated in line with the European Union Cosmetic Product Regulations and certified by a European independent cosmetic safety assessor. Click here to find out more information on the safety tests we conduct on our products.
BEAUTY WITHOUT CRUELTY
Beauty without Cruelty is an animal rights organization with a primary objective to educate and inform the public about the exploitation, abuse, and suffering of animals and to offer humane, non-animal alternatives to replace cruel and harmful lifestyle choices. The focus is on the use of animals in research, however through peaceful and lawful means, they expose and oppose all cruelty to animals and will lobby national, provincial and local government in this regard. All Natralogic products, their manufacturing process and the ingredients used have been certified by Beauty without Cruelty to be animal-friendly. For more information about Beauty without Cruelty, please consult their website.
THE VEGAN SOCIETY
The Vegan Society Trademark is the leading international symbol of vegan-friendly products and services, with over 18,000 registered so far, more than any other vegan certification body. Natralogic is committed to creating products that are free from animal testing, animal derivatives, and animal by-products. All Natralogic products are free of animal by-products and are accredited by the Vegan Society as they contain no animal products or by-products. Natralogic Nipple Crème does contain lanolin, a product derived from the fleece of sheep. While no harm comes to the sheep in extracting the lanolin, it is however classified as an animal by-product. Our Nipple Crème is, however, suitable for use by vegetarians. For more information about The Vegan Society, please consult their website.
If we have delivered the wrong product, a faulty product, you received your order and it was not in one piece or you are not delighted with your purchase, please contact us within 7 days of receiving your order and we will gladly collect it at our expense and provide you with a refund or replacement provided the item is unused, it is in its original packaging and accompanied by proof of delivery. Returns of incorrect, faulty or unwanted products outside of the 7 days specified time limit will incur a collection fee equal to that of our standard shipping charge. Although seldom charged, we reserve the right to charge a 20% administration fee for returned orders should the returns process incur significant administration expenses, or if the return is a result of buyer’s remorse. We will make sure that all refunds are processed, and that the money is back in your bank account / credit card, within 7 days of receiving the returned product, if not sooner.
All purchases made from retail outlets will be subject to that particular retailer's returns and refund policy and your claim should be made directly with them. However if you feel that the retailer is not adhering to legislative requirements, or if you feel that you are being treated unfairly, please feel free to contact us for assistance.
Gift cards should be treated like cash as there they cannot be replaced if lost or stolen. Gift cards cannot be refunded or exchanged for cash or other denominated vouchers. All purchased gifts card are valid for 36 months from the date of issue. All complementary gifts cards issued free of charge, or as a prize, are valid for 12 months from the date of issue.